Shipping policy

Shipping Policy

Thank you for shopping with XYZ Case. Please read our shipping policy carefully before placing your order.

Free Shipping on Everything

Every order ships free — no minimums, no thresholds. The price you see is the price you pay.

How Long Delivery Takes

Most orders arrive 3–6 days after you order. That breaks down as:

Dispatch: 1–3 days. We pack and hand your order to the carrier, usually within two days of payment being confirmed.
Delivery: 1–3 days. Transit time once your order is on its way.

Because our orders are fulfilled through Amazon's network, we dispatch and deliver seven days a week — weekend orders are not held until Monday.

Delivery times are estimates, not guarantees, and may be affected by carrier delays, severe weather, or peak seasons such as Black Friday and December holidays.

Where We Ship

We currently ship to the continental United States and Washington DC only.
We're not able to ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses,
or destinations outside the United States.

Carrier Options & Fulfillment

Our orders are fulfilled through Amazon's fulfillment network, which ensures reliable and efficient delivery. Carriers used for last-mile delivery may include USPS, UPS, FedEx, DHL, or Amazon Logistics, depending on your location and order details. The specific carrier is selected at Amazon's discretion to best serve your delivery.

In many cases, your order may be delivered directly by Amazon. The carrier and tracking information assigned to your order will be provided in your shipping confirmation email.

Tracking Your Order

Once your order has shipped, you will receive a tracking number by email. Please allow 24–48 hours for tracking information to update in the carrier's system.

Shipping Address

Please ensure your shipping address is complete and accurate before submitting your order. XYZ Case is not responsible for orders lost or delayed due to incorrect address information provided at checkout.

Multiple Shipments

Orders may be split into multiple shipments. You'll receive a separate
email notification with tracking for each package dispatched.

Address Changes

Address changes are only possible before your order ships. Please contact us immediately if you spot an error. Cancellations made after 24 hours may incur return shipping fees.

Lost or Delayed Packages

If your package has not arrived within the estimated timeframe, please contact us at support@xyz-case.com and we will investigate with the carrier on your behalf.