XYZ Phone Cases
What materials are used in XYZ phone cases?
XYZ Cases are made from durable hybrid materials (TPU + PC), designed to be lightweight, protective, and stylish.
Are XYZ cases protective?
Yes. They feature shock-absorbing corners and raised bezels for camera and screen protection. These are the cornerstones of basic phone protection and we are sure to include them before adding any additional styling/modifications.
Will the case yellow over time?
Clear and light-colored TPU cases naturally yellow after long-term UV exposure. Our colored/patterned cases resist yellowing more effectively.
Do XYZ cases come with accessories?
Yes! XYZ cases are made with accessorizing in mind. Phone cases arent just protective covers, they are an expression of you! This is why our phone cases are so expressive.
Order and Shipping
Is shipping free?
Yes — shipping is free on every order to the continental US, with no minimum. It’s applied automatically at checkout, so there’s nothing to calculate.
If you ever see an unexpected shipping charge, email us at info@xyz-case.com and we’ll fix it right away.
Where do you ship?
We ship across the continental United States, including Washington DC. Shipping is free on every order.
We’re not able to ship to Alaska, Hawaii, U.S. territories, or APO/FPO addresses right now, and we don’t yet ship outside the United States.
We’re working on widening that — join our mailing list at the bottom of any page and we’ll email you the moment we reach your area.
Do you ship to Alaska, Hawaii, or U.S. territories?
Not at the moment. Our fulfilment network reaches the continental US and Washington DC, and we’d rather tell you upfront than have your order fail at checkout.
If you’re in Alaska, Hawaii, or a U.S. territory and you’d still like to order, email info@xyz-case.com — we’ll look at options case by case.
How long does shipping take?
Most orders arrive 3–6 days after you order — about 1–3 days to pack and dispatch, then 1–3 days in transit. We fulfill through Amazon’s US network, so we ship and deliver seven days a week.
You'll receive a tracking link by email as soon as your order is on its way.
How will my product be shipped to me?
We ship all XYZ orders using Amazon MCF (Multi-Channel Fulfillment). This means your order is packed and delivered by Amazon’s professional fulfillment network, even if you didn’t purchase through Amazon.
Your package will be shipped with the same speed, reliability, and tracking quality as Amazon orders — no Prime membership required.
Whether or not you have Amazon Prime, your order will still be fulfilled, shipped, and tracked through Amazon’s logistics system.
This ensures:
- Fast and reliable delivery
- Secure packaging
- End-to-end tracking
- Consistent, reliable service
When will my order be processed?
1–3 days from the time your order is placed and payment is confirmed. We dispatch seven days a week.
Can I change or cancel my order?
If your order has not shipped yet, contact us ASAP at info@xyz-case.comand we’ll assist.
Returns, Exchanges & Warranty
Do you accept returns or exchanges?
If you encounter any manufacturing defects or shipping damage within 30 days of your order, we’ve got you covered. Simply provide us an image of the product to verify it's condition, and we will make it right with a replacement or refund.
(Please note: This policy applies only to manufacturing and shipping defects.)
What if my item arrives damaged?
We will replace defective or damaged products at no cost. Send us a photo and your order number.
Is there a warranty?
Yes, XYZ cases come with a 6-month limited warranty covering manufacturing defects under normal use.
If your case has an issue, reach out and we'll replace it, and full details are on our Warranty Policy page.
What do I need to do when I receive a different product than what I ordered?
Please contact info@xyz-case.com and we will respond to you within 1 business day.
We will provide a replacement for you free of charge given you have provded an image of the wrong item recieved for verification.
Payments
What payment methods do you accept?
We accept all major credit and debit cards — Visa, Mastercard, American Express, Discover, JCB, Diners Club and Maestro.
You can also pay with PayPal, Apple Pay, Google Pay, or Klarna if you’d rather split your payment over time.
Every transaction is encrypted and processed through our secure payment partners.
Is my payment secure?
Yes. All payments are encrypted and processed through trusted payment partners.
Account & Support
Do I need an account to order?
No, you can check out as a guest. But creating an account lets you track orders and save your preferences.
How do I contact customer support?
Email us anytime at info@xyz-case.com
I’m having trouble registering my email, what should I do?
If you’re unable to register your email, try the following:
- Make sure the email is typed correctly with no extra spaces.
- Check if you already created an account before — if so, try logging in instead.
- Look for the verification email in your Spam, Promotions, or Updates folders.
If issues continue, contact us at info@xyz-case.com and we’ll assist.
I didn’t receive a verification or password reset email. What can I do?
Sometimes Shopify emails may be filtered by your email provider. Try:
- Checking all folders (Spam/Junk/Promotions).
- Adding our email to your contacts: info@xyz-case.com
- Requesting the email again after a few minutes.
If nothing arrives, contact us and we can manually assist you with account recovery.
I forgot my password, how do I reset it?
Click “Forgot your password?” on the login page.
Enter your email and Shopify will send a password reset link.
Follow the instructions in the email to create a new password.
Can I view my past orders?
Yes. Once logged in, your entire order history — including past purchases made as a guest — will appear under My Orders if they were placed using the same email.
Do I get any special benefits by creating an account?
Yes! Account holders enjoy:
- Faster checkout
- Saved addresses
- Access to order history
- Early access to promos, limited drops, and new colors (coming soon)
Stay in Touch
Have questions about your order, or a general enquiry?
