Every XYZ case and GripMate grip is tested before it ships, but once in a while, something slips past us. If your product arrives with a defect or develops one during normal use, we'll make it right. Just reach out and we'll sort it out quickly.

All XYZ and GripMate products come with a 6-month limited warranty, starting the day your order is delivered.

The warranty applies to products purchased through our official channels: xyz-case.com,gripmate-official.com, and our official Amazon storefront. If you bought from another reseller, they may offer their own warranty — please reach out to them directly.

We recommend buying only from our official channels: it keeps your warranty valid and protects you from counterfeit products, which we have unfortunately seen from other sources.

Have a problem? Contact us within the warranty period with your proof of purchase and our support team will get back to you within 24 business hours.

The warranty covers manufacturing defects — things like a ring stand that stops holding, a strap that comes apart at the seam, or a finish flaw that was there out of the box.

It doesn't cover:

• Damage from accidents, drops, misuse, or improper use
• Damage from heat, liquids, or other external causes
• Issues unrelated to product quality reported more than 30 days after delivery
• Products modified, disassembled, or used against the instructions
• Products without proof of purchase
• Free items such as test or promotional products
• Products outside the 6-month warranty window
• Products bought from unofficial sellers
• Lost or stolen products
• Damage from events beyond anyone's control, like natural disasters

Not sure if your issue is covered? Just ask — we'd rather check with you than leave you guessing.

Email us at support@xyz-case.com with:

• Your order number and where you bought it (xyz-case.com or Amazon)
• A short description of the problem
• A photo or video showing the issue

That's it. Our team will reply within 24 business hours with the next step, usually a replacement on the way.

A few limits we have to state plainly:

• The warranty doesn't cover indirect losses or damages from using (or misusing) a product.
• Compensation is capped at what you paid for the product.
• Only purchases from our official channels are covered.

We may update this policy from time to time to reflect legal requirements or product changes, the version on this page is always the current one.

Thanks for choosing XYZ. We make products we're proud of, and we stand behind every one of them.