You can contact us to cancel the order within 24 hours after placing the order. However, please note that once an order has been shipped, it cannot be canceled.

Contact us: please contact us at info@xyz-case.com

Our Promise to You

We want your experience with us to be perfect. If you encounter any manufacturing defects or shipping damage within 30 days of your order, we’ve got you covered. Simply provide us an image of the product to verify it's condition, and we will make it right with a replacement or refund.

(Please note: This policy applies only to manufacturing and shipping defects.)

For returns where you would like to swap a color you may submit a request within 30 days of your order, and we will be glad to help you get the color you intended to purchase.

1. Fill out the form at the Contact Us page

-- If you made your purchase on www.xyz-case.com please reach out to info@xyz-case.com

For Amazon orders, please contact the seller support directly.

2. Provide valid purchase proof, such as the order number purchased through official channels.

3. We will reply to you with in 24 bussiness hours.

If the return or exchange is due to product quality problems, XYZ will be responsible for all shipping costs.

However, if the return or exchange is due to non-quality issues, you will be responsible for the associated shipping charges.

The specific fees will vary according to different regions, please contact us at info@xyz-case.com or detailed addresses and fees.

After initiating the return process, we will process the refund within 1-3 working days. You will receive an email notification when your order is successfully refunded. Please note that the specific refund arrival time may be affected by the processing speed of different banks. If you have not received your refund after 7 working days, please contact us at info@xyz-case.com

XYZ reserves the right to adjust product prices displayed on our website at any time and correct any unintentional pricing errors. However, we offer a 14-day price guarantee. If you make a purchase and we lower the price of the product within 14 calendar days, please contact us at info@xyz-case.com to request a refund of the difference. To qualify for a refund, you must contact us within 14 days of the price drop.

Please note:

• Only applies to purchases made on our official website, www.xyz-case.com, does NOT extend to third-party websites.
• NOT extend to time-limited sales events, such as Black Friday or holiday promotions.